Information Technology

Information Technology

Information Technology will support the Manhattanville community by providing the best experience utilizing technologies and best practices to foster a creative, productive, and collaborative learning environment. The University supports these efforts to develop ethical and engaged citizens who can thrive in an interconnected world.

If you need help, please contact our Help Desk at helpdesk@mville.edu or 914-323-7200.

ServiceHub Blackboard Web Edit Requests Email Password Change IT Training AdAstra
How to CREATE A SERVICE REQUEST

When you create a case or ticket with information technology you can track progress on the case and get regular updates if as we help resolve the problem you are experiencing or create the solution you are looking for.

Step 1: Login to ServiceNow

http://ellucian.service-now.com/login.do

image of login screen at ellucian.service-now.com/login.do

Step 2: “Get Help”

Image of the landing page for the software called Service Now showing links to search the frequently asked questions, get help and request asomething. The Get Help link is highlighted.Step 3: Enter Case Information:

Image shoring the data entry form for requesting help.Step 4: “Submit”

Image highlighting the submit button at the bottom of the form.Step 5: Monitor Ticket and Receive Email:

Image displaying what Service Now will show after you submit a request for help.

Image showing the email you will receive after requesting help.

 

 

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