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August 27, 2014

Position:  Part-Time Phonathon Supervisor (16 hrs per wk/6wks per semester)
Department: Office of Institutional Advancement

  • The major function of this position is to manage 6 call stations during the Alumni Phonathon. This includes:
  • Motivating and assisting callers
  • Monitoring calls and giving immediate feedback.
  • Handling calls with difficult donors.
  • Tracking nightly stats
  • Keeping track of break times
  • Advising and updating the Participation Officer of any problems, questions, or unusual developments that arise during the course of the semester.
  • Providing general upkeep of the phonathon room.
  • Planning and strategizing with the Participation Officer.
  • Representing the needs and issues of the callers to the Advancement office.
  • Attending weekly meetings with the Participation Officer.
  • Other duties as assigned.

Qualifications:

  • Possess organizational abilities and attentiveness to details.
  • Strong oral communication skills.
  • Possess strong management and leadership skills.
  • Ability to motivate others.
  • Willingness to enforce phonathon regulations and policies.
  • Ability to work as a team member

Hours: Phonathon shifts run from 6pm-9pm, Monday through Thursday, and 2pm-6pm on Sunday. Some special shifts may be scheduled. Supervisors must arrive before the start of a shift to make sure the room is open. In addition, supervisors must attend weekly meetings with the Participation Officer. Approximate time commitment: 16 hours per week for 6 weeks each semester.

For consideration, send cover letter and resume to humanresources@mville.edu.